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Privacy Policy

Effective Date: June 1, 2025

Earth and Aura Wellness is committed to protecting your personal health information under Ontario’s Personal Health Information Protection Act (PHIPA), 2004. This Privacy Policy explains how we collect, use, share, and protect your information when you receive physical therapy services from our clinic.

1. Information We Collect

We collect only the information necessary to provide safe, effective care. This includes:

  • Your name, date of birth, contact details

  • Health history, physical assessments, referrals, and treatment notes

  • Appointment records, insurance details, and billing information

2. Purpose of Collection

We use your information to:

  • Deliver and coordinate physical therapy services

  • Create and update treatment plans

  • Communicate with you and other health professionals (with consent)

  • Submit claims to insurance providers

  • Meet legal, professional, or regulatory requirements

3. Consent

By receiving care at our clinic, you provide implied consent for us to collect, use, and share your information as needed for your care and clinic operations. In other situations, we will ask for your express consent. You may withdraw consent at any time, unless prohibited by law.

4. Information Sharing

We may share your information with:

  • Healthcare providers involved in your treatment

  • Insurance companies (with your consent)

  • Third-party service providers (e.g., billing software)

  • Legal or regulatory authorities, if required by law

We do not sell or lease your personal information.

5. Your Rights

Under PHIPA, you have the right to:

  • Access your health records

  • Request corrections to inaccurate information

  • Be informed about how your data is used

  • File a complaint about privacy practices

You may contact our Privacy Officer (see contact below), or the Information and Privacy Commissioner of Ontario at www.ipc.on.ca or 1-800-387-0073.

6. Safeguarding Your Information

We take precautions to protect your data, including:

  • Locked file storage and secure electronic systems

  • Passwords and restricted staff access

  • Staff training in privacy and confidentiality

We retain records only as long as required by law and securely destroy them afterward.

7. Website Use

Our website may collect limited technical data (e.g., browser type or IP address) to improve performance. We do not collect personal health information online unless you voluntarily submit it through secure forms.

8. Contact Us

For privacy questions, access requests, or concerns, contact:

Privacy Officer
Earth and Aura Wellness
📞 226-203-4285
📧 earthandaurawellness@gmail.com
🌐 www.earthandaurawellness.ca

 

 

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